Japanese Tea Garden, San Francisco - Photo by: Manny Hernandez

Japanese Tea Garden, San Francisco - Photo by: Manny Hernandez


Ask Manny Blog

Customer Service: a Competitive Advantage
business Manny Hernandez business Manny Hernandez

Customer Service: a Competitive Advantage

Time has become a blob since we’ve been living through this pandemic: we often don’t know whether it’s Monday or Friday, and it’s hard to tell whether we’re having breakfast or lunch. In many sectors the increase in demand has resulted in significantly longer wait times, with hold music tunes and prompts telling us how many people are ahead of us.

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